Design Engineer | UI/UX Designer

MBA, Customer Experience

Master of Business Administration - Customer Experience

Focused on advanced strategies and methodologies for enhancing customer experience. It combines theoretical knowledge with practical application to develop skills in customer journey mapping, service design, and experiential management. Covering enough skills to lead and innovate in creating exceptional customer experiences across various industries.

Thesis

Indra Colombia - Addressing Employee Turnover Challenges

Indra Colombia, a leading consulting and technology firm, has faced significant employee turnover challenges, with rates reaching up to 27% in some roles. This high turnover has impacted talent retention and employee satisfaction. To address these issues, We proposed a comprehensive onboarding strategy that includes individual mentorship, recognition and rewards systems, and continuous integration activities to enhance employee engagement and retention.

Bachelor's Degree

BE, Design & Communication

Focused on web page design, digital media, and information resources. Engaging in activities as Website Design, Video Editing, Graphic Design, and Website Programming.

Covering essential skills in marketing, digital marketing, and user experience design (UED), with hands-on experience using tools such as Adobe Creating Cloud Applications.

Certifications

UX Certification

Highlighting advanced proficiency in user experience design. With training in user research, prototyping, and usability testing.

SEO Certification

Enhancing knowledge in search engine optimization (SEO) using HubSpot’s tools and methodologies. Focusing on improving strategies for online visibility and driving organic traffic.

UI/UX Certification Work

Sanvet! - Simplifying Pet Care Management

Responsive Website

Cheky - Your Guide to First-Time Parenting

Responsive Website

BigBBQ - Quick and Easy Food Ordering

Mobile Application

Page updated

Google Sites

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